Contact Us
Got a question about a review, spotted something that needs updating, or want to flag your own experience with a sweepstakes casino? Here's how to reach the Sweepstakes Casinos team, and what we can (and can't) help with.
How to reach us
The quickest way to contact us is by email at [email protected]. Send us as much detail as you can — which platform or page you're referring to, and what prompted your message — so we can look into it properly. We aim to reply within a couple of business days, though busier periods can mean a slightly longer wait.
What we can help with
- Corrections to redemption times, welcome offers, or eligibility details on any platform we cover, including Crown Coins, SplashCoins, Casino.Click, and the others listed on our homepage
- Feedback on your own experience with a sweepstakes or social casino, positive or negative
- General questions about how the sweepstakes model works, including Gold Coins versus Sweepstakes Coins
- Suggestions for platforms or topics you'd like to see covered
- Broken links, outdated information, or anything on the site that doesn't look right
What we can't help with
We're an independent review and comparison site, not an operator. That means we can't access, close, or manage your account with any sweepstakes casino, process a redemption on your behalf, or resolve billing disputes. For those, you'll need to contact the platform directly through the support channel listed in its own terms and conditions.
We also can't offer legal advice about whether a particular platform is permitted in your state. Sweepstakes casino availability varies by state and changes over time, so if you have a specific legal question, it's worth checking the operator's terms or speaking with a qualified professional. Our Responsible Gambling page has some general pointers if you're thinking about how much time or money you're spending on these platforms.
Before you write in about a specific review
If your message is about accuracy — say, a welcome offer that's changed, a state that's been added to an exclusion list, or a redemption threshold that's out of date — please include a link or screenshot where possible. We fact-check the sites we cover, but operators update their terms frequently, and reader tips genuinely help us keep things current.
If you're weighing up which platform to try, our About Us page explains how we approach these reviews, and our Terms and Conditions cover how the site itself operates, including how we may earn a commission from some of the operators we list. That relationship never decides where a platform ranks — our ratings are based on the criteria we publish, not on payments received.
Response times and what happens next
- You send an email with your question, correction, or feedback
- We review the message and, where needed, check it against the operator's current terms
- We reply directly, and update the relevant page if a correction is confirmed
We read every message that comes in, even if not every one gets an individual reply — general feedback and suggestions still shape how we prioritise updates.